1. Introduction

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MET Group Technical Services Limited ("MET Group Technical Services", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make an enquiry, become a customer or supplier, or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

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MET Group Technical Services Limited
Registered in England and Wales
Company Registration Number: 16134785
Registered Office: Sonic House, 200 Guide Lane, Manchester, M34 5EE, United Kingdom
Email: enquiries@metgroupuk.com
Website: metgroupuk.com

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For the purposes of UK data protection law, MET Group Technical Services Limited is the data controller where we determine how and why your personal data is processed.

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3. Information We May Collect

 

Depending on how you interact with us, we may collect and process information including:
• Your name
• Company or organisation name
• Job title
• Business address
• Telephone or mobile number
• Email address
• Information contained within enquiries or contact forms
• Quotation, tender and contractual information
• Customer and supplier information
• Site and project information
• Correspondence between you and MET Group Technical Services
• Information required for invoicing and account administration
• Website usage and technical information, such as IP address, browser type and device information
• Cookie and analytics information where applicable
 

We will only collect information that is reasonably required for our business activities or where we have another lawful reason to process it.

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4. How We Collect Your Information

 

We may obtain personal data:
• Directly from you

• Through our website
• When you contact us by telephone or email
• When you request a quotation or tender
• When you engage us to provide electrical engineering, testing, inspection, maintenance or technical services
• Through contractual and commercial relationships
• From your employer or organisation
• From contractors, consultants, facilities-management companies and other parties involved in a project
• From publicly available business information
• Through website cookies and analytics technologies, where applicable

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5. How We Use Your Information

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We may use your personal information to:
• Respond to enquiries
• Prepare and issue quotations and tenders
• Provide our electrical engineering, testing, inspection, maintenance and associated technical services
• Plan and manage projects and site attendance
• Communicate with customers, contractors, suppliers and other project stakeholders
• Manage contracts and commercial relationships
• Process purchase orders, invoices and payments
• Maintain appropriate business, technical and compliance records
• Meet health, safety, regulatory and legal obligations
• Manage disputes, complaints and legal claims
• Maintain the security and effective operation of our website and IT systems
• Improve our website and services
• Send relevant business or marketing communications where legally permitted
 

We will not sell your personal information to third parties.

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6. Our Lawful Bases for Processing

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Depending upon the circumstances, we normally process personal information under one or more of the following lawful bases:

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Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. For example, preparing a quotation, arranging works or delivering our services.

Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These interests may include managing customer and supplier relationships, responding to business enquiries, maintaining project records, protecting our business and improving our services.

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Legal Obligation
Where we need to process information to comply with a legal or regulatory obligation.

Consent
Where we rely upon your consent for a particular activity, you may withdraw that consent at any time.

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7. Sharing Your Personal Information

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We may share personal information where reasonably necessary with organisations such as:
• Our employees and authorised representatives
• Customers and clients where required for project delivery
• Contractors and subcontractors
• Professional advisers, accountants and insurers
• IT, software, website, hosting and cloud-service providers
• Payment and banking providers
• Regulatory bodies and public authorities where legally required
• Law enforcement agencies where disclosure is required or permitted by law
 

Any third-party service provider processing personal information on our behalf is expected to handle that information appropriately and securely.

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8. International Data Transfers

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Some technology, cloud, website or software service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that suitable safeguards are in place where required.

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9. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual, insurance and reporting requirements.

Different categories of records may therefore be retained for different periods. When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

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10. Data Security

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We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business requirement to access it.

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11. Cookies

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Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and help us improve its performance.

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Where the law requires consent for particular cookies or tracking technologies, those technologies will not be used until the appropriate consent has been obtained. Visitors can also manage cookies through their browser settings.

A separate Cookie Policy or cookie-management tool may be provided where appropriate.

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12. Marketing Communications

We may occasionally contact existing customers and relevant business contacts regarding MET Group Technical Services and services that we believe may be of legitimate professional interest.

Where consent is required, we will obtain it before sending marketing communications. You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe facility where provided.

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13. Your Data Protection Rights

Depending on the circumstances, UK data protection legislation provides individuals with rights relating to their personal data, including the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based upon consent
 

The availability of a particular right depends upon the circumstances and the lawful basis upon which the information is being processed.

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14. Complaints and Concerns

If you have a concern about how MET Group Technical Services Limited uses or protects your personal information, please contact us in the first instance so that we have an opportunity to investigate and resolve the matter.

You may also complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. Current contact and complaint information is available at ico.org.uk.

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15. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those organisations before supplying personal information.

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16. Changes to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes in our business, website, services, technology or legal requirements. The most recent version will be published on our website with the date it was last updated.

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17. Contact Us

MET Group Technical Services Limited
Sonic House
200 Guide Lane
Manchester
M34 5EE
United Kingdom

Email: enquiries@metgroupuk.com
Website: metgroupuk.com